Welcome to Black Decker Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium kitchen appliances, delivery services, and customer care. Whether you’re a busy home chef or design-conscious family, find the information you need below.

Product Questions

What types of kitchen appliances do you specialise in?
We curate a selection of space-smart, premium kitchen appliances including blenders, coffee and tea makers, indoor fryers, mini refrigerators, tea pots, toasters and toaster ovens, and vacuums. Our products are designed for both functionality and aesthetic appeal.
Are your appliances suitable for small kitchens?
Absolutely! Many of our customers live in compact city apartments, which is why we specifically select space-saving designs like our mini refrigerators and multi-functional appliances that perform several roles in one.
Do you offer gift packaging?
Yes, many of our premium appliances arrive in elegant gift packaging, perfect for special occasions or housewarming presents. Our Haden Heritage range is particularly popular for gifting.

Delivery & Shipping

Where do you deliver?
We proudly offer seamless global delivery to kitchen enthusiasts worldwide, with the exception of some Asian countries and remote regions. All orders are carefully packed at our Sheffield headquarters.
What are my delivery options?
We offer two convenient options:
– Standard Shipping (£12.95): Via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days.
How do you package delicate items like glass teapots?
Our appliance experts in Sheffield personally verify each shipment, using specialised packaging materials to protect fragile items. We understand the importance of secure packaging for your kitchen essentials.

Returns & Refunds

What is your return policy?
We stand behind every delivery with our 15-day return policy. If any item doesn’t meet your expectations, simply contact our customer service team at [email protected] to arrange a return.
Who pays for return shipping?
For items that arrive damaged or are incorrect, we’ll cover return shipping costs. For other returns, customers are responsible for return shipping unless otherwise specified by our customer service team.
How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payments & Accounts

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. You can shop with confidence knowing your financial details are secure.
Do you offer gift cards or vouchers?
Currently we don’t offer gift cards, but many of our appliances come in beautiful gift packaging, making them perfect presents for kitchen enthusiasts.

Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We aim to respond to all inquiries within 24-48 hours.
What are your business hours?
Our Sheffield headquarters operates Monday-Friday, 9am-5pm GMT. While we may not respond outside these hours, emails received will be addressed promptly the next business day.
Can I visit your physical location?
Our facility at 84 Ecclesall Rd, Sheffield, GB S8W 7CO is primarily for operations and not open to the public, but we’re happy to assist you through our online channels.

Haven’t found the answer you’re looking for? Our customer service team is always happy to help with any additional questions about our premium kitchen appliances and delivery services. Email us at [email protected] and we’ll assist you promptly.

Ready to upgrade your kitchen? Browse our curated selection of space-smart appliances and experience our reliable delivery service today.