Welcome to Black Decker Shop! These Terms and Conditions outline the rules and regulations for using our website (www.blacksdecker.com) and purchasing our premium kitchen appliances.

By accessing this website and placing an order, you accept these terms in full. If you disagree, please refrain from using our site.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited permission to access and make personal use of this website. All content, including text, images, logos, and product designs, are the intellectual property of Black Decker Shop or our licensors and protected by copyright laws.

1.2 Restrictions

You agree not to:

  • Republish material from this site without permission
  • Sell, rent, or sub-license material from the site
  • Reproduce, duplicate, or copy products or content for commercial purposes
  • Use our trademarks without express written consent

2. Product Information

2.1 Product Descriptions

We make every effort to accurately display our products (including blenders, coffee makers, indoor fryers, mini refrigerators, and other premium kitchen appliances). However, slight variations in color or design may occur.

2.2 Technical Specifications

All electrical appliances are designed for use with standard UK voltage (230V) unless otherwise specified. Customers are responsible for ensuring compatibility with their local electrical systems.

3. Ordering Process

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse orders at our discretion.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, though we will honor the price at time of order confirmation.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For security, we do not store your full payment details.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

We offer:

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over £50 via EMS (15-25 business days)

Note: Delivery to remote areas or certain Asian countries may not be available.

4.3 Delivery Responsibilities

Once delivered, responsibility for the product transfers to you. Please inspect deliveries immediately and report any damage within 48 hours.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for items in original condition (unused, with all packaging). Exceptions:

  • Opened/used indoor fryers or vacuums (non-returnable for hygiene reasons)
  • Items without original packaging

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with order details
  2. Wait for return instructions from our team
  3. Ship to: Black Decker Shop Returns, 84 Ecclesall Rd, Sheffield, GB S8W 7CO

5.3 Refund Details

  • Refunds processed within 5-7 business days after we receive your return
  • 15% restocking fee applies to opened non-defective items
  • Original shipping fees are non-refundable

6. Warranties and Liability

6.1 Product Warranty

All appliances come with a standard 1-year manufacturer’s warranty against defects. This does not cover damage from misuse or unauthorized repairs.

6.2 Limitation of Liability

Black Decker Shop shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Losses resulting from improper product use
  • Delays beyond our reasonable control (e.g., natural disasters, strikes)

7. Customer Responsibilities

  • Provide accurate shipping and payment information
  • Inspect products promptly upon delivery
  • Use appliances according to provided instructions
  • Contact us immediately regarding damaged/defective items
  • Comply with all local laws regarding appliance use

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

Contact Us

For questions about these Terms:

Black Decker Shop
84 Ecclesall Rd
Sheffield, GB S8W 7CO
Email: [email protected]
Hours: Monday-Friday, 9am-5pm GMT